Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, health and personal care items, hazardous materials, or flammable liquids and gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Do note that return postage fees will not be covered by us. We recommend emailing firstname.lastname@example.org for full order return inquiries. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
** No return policy on free items.
What CANNOT be returned:
- Seasonal goods
- Intimate or sanitary goods
- Health and personal care items
The following information is needed to process your request:
- Your order number
- The name and email address used to place the order
- Reasons for return
Please send the above information to us via email at email@example.com
As we are an international company and ship our orders worldwide, we have set up a global returns centre in China.
You will be responsible for paying your own shipping costs for returning your item. If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
We offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. Please contact firstname.lastname@example.org for more information on your refund request. If your order arrived damaged, please attach photos for proof so we can make it right for you as soon as possible.
Our Refund Policy lasts 7 days. If 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected we will issue the refund. Shipping costs are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-7 working days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again or Paypal account if paid via PayPal. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
ORDER CANCELLATION POLICY
Depending on whether we have sent out your order already, we are able to process your order cancellation and refund back your money. We will guarantee to provide full refund if you cancel your order within 12 hours after you have made payment. However if 12 hours has passed since you made the order, you may have to wait for your parcel to arrive before you can return them to us.